Disclaimer : We are not affiliated with Apple nor Samsung or any other big brand we do repair their products using second hand and brand new parts some will come directly from Apple / Samsung etc etc some will come from other sources/suppliers but we are not an Apple authorised repair centre. We are a 3rd party repair shop. Repairing your device with us may invalidate your warranty in some cases in some it will still be valid after the repair. If you decide to upgrade or resell your device please understand that any 3rd party repairs can make the sale harder or impossible to trade your device in. We are usually much cheaper than most manufacturers when it comes to repairs so please make your decision based on these facts.

1.SALES OF GOODS

All sales will come with warranty duration of which will be agreed at the time of sale .

Standard term if not agreed otherwise will be 90 days.

If a fault arises within warranty period we need to be allowed to try and resolve the issue. If we are not able to resolve the issue within 3 attempts we will replace the item that became faulty if no replacement can be found within 7 days full refund will be given on items returned within 7 days and partial refund will be issued on items returned after 7 days to reflect the current value.

Partial refunds will always be made on current value of the item.

Any Faults have to be reported within 72 hrs of noticing them trough email/phone etc. All Faulty repairs/items have to be brought back to the shop within 7 calendar days after fault has been noticed failure to do so may incur additional charges or warranty claim to be refused.

1.1 RESERVATIONS.

Please be aware that we cannot reserve any items that are not paid in full or a non refundable deposit has been secured. To avoid disappointment please secure your purchase with full payment or a deposit.

2. REPAIRS

Most of our repairs will com with some sort of warranty that will be agreed at the time of repair.

Please keep your receipt or photo of your receipt as proof of the warranty as it maybe refused if no proof i shown.

If your repair came with glass/hydrogel protector it is assumed this will be kept on the device during warranty period otherwise warranty maybe refused or additional charges may have to be paid.

Glass/hydrogel protector will be provided free of charge and in event of damage to the protector during warranty period it will be also replaced free of charge.

3.WARRANTY

Warranty on every repair will be agreed before repair commences.

Warranty term will be marked on the receipt when you collect your item (please ask for receipt if one is not given at the time).

Batteries (aftermarket) 3 months

Batteries (used) NO WARRANTY*

Batteries (genuine) 6 months

Screens (aftermarket) 30 days

Screens (used) NO WARRANTY*

Screens (genuine new) 3 months

Screens (genuine refurbished) 30 days

*When NO WARRANTY is stated we will allow 7 calendar days to report any issues with the repair. If no issue has been reported after 7 calendar days we will assume repair is satisfactory and will bare NO WARRANTY from that day.

Warranty claims maybe refused or partial payment maybe required to rectify the fault in case of damage cause to the parts fitted by us by the customer ie water damage ,accidental damage, misuse.

3.EXEMPTIONS TO WARRANTY

In terms of screen repairs they come with limited warranty … If the screen gets returned with lines running down the screen , cracks or signs of being dropped warranty will be invalidated.

Multicoloured lines on lcd display means that the phone suffered a drop or some force has been used on it. It does not happen on it’s own but if the fault appears within 7 calendar days from screen being fitted and no signs of damage can be seen we will replace it under warranty …after 7 calendar days we will have to assume this is not a manufacturing defect.

There are faults that are something we have no control over (not limited to) but this is mainly Face Id issues on Iphones. Face id was designed by apple in a way that only apple can repair it if it fails. There are instances it can be repaired but are very limited. Apple has made few internal components linked to face id and if any of them are replaced or broken face Id may stop working permanently. We cannot be hold responsible for any face Id issues as they are not repairable. Same goes for any handsets sold by us Face Id is not covered under warranty.

Waterproof / Water Resistant Devices- most manufacturers do not guarantee their devices to be water resistant/ waterproof this means that if you buy a new phone that is water resistant and you bring it back to manufacturer saying it got water damaged that claim will be rejected . We have a similar rule …we will try to restore the waterproofnes on most repairs that require so but we cannot in any way guarantee it and we do recommend not to use your phones/ watches / ipads in water. Water can and usually will damage your devices.

3.1. WARNING MESSAGES / “Unknown Part” (Aftermarket Parts fitted to iPhones made after 2018)

“Unknown Part … Important message on Iphones”
Sadly since Apple introduced new iphone back in 2018-2019 they started new campaign where if the screen or battery
(later more parts are affected) is replaced not by Apple directly it will trigger the warning message.
This message does not mean parts are not genuine or bad quality it simply recognises that a change has been made.
Using new parts or second hand parts from another phone will trigger the warning.
In terms of battery it will stop the battery health displaying (it can be viewed using 3UTools free software on a laptop still)
In reality there is a very minimal difference between a part that has and has not got the warning but we are unable to
remove this.
We will always confirm if asked what type /quality parts are being fitted to your phone so please ask.
Please bare this in mind before you make a purchase.
(we will offer refunds within 24hrs of fitting new parts if this issue is brought to our attention as a gesture of good will)
Finally the message usually goes away after 15 days but due to new software releases etc we cannot guarantee this.

3.2 Original (new/used) parts integration

Since Ios 18 Apple said that all original parts will be able to be matched /integrated back to the phone so no warning messages will pop up. Sadly this is not always the case All iphones including iphone 11 and below do not have part matching capabilities. If original part ie screen or battery is fitted (used) it will still result in warning message. This usually does not affect the usability or impacts it in not very significant way ie inability to activate auto brightness.

In some cases original parts for iphones 12 and above will also not want to integrate this is usually the case with used parts. So we cannot guarantee this.

4.REPORTING A FAULT

Any Faults have to be reported within 72 hrs of noticing them trough email/txt message etc during or after hours. All Faulty repairs/items have to be brought back to the shop within 7 calendar days after fault has been noticed failure to do so may incur additional charges or warranty claim to be refused.

5.BLACKLISTED PHONES

In very rare cases some phones become blacklisted. Blacklisted means that the phone may have been reported lost or stolen (by the original owner) this sometimes happens due to malicious behaviour but also by accident. It happens very rarely but during a year we can have about 1 instance of this. If this happens within warranty period normal rules apply and we can rectify the issue or replace/refund ,but after warranty expires we are not liable nor able to take full responsibility for such situation as all phones are bought and sold in good faith.

We will buy the item in question back from the buyer (according to condition of it at the time) at current buy in rate or replace with same or similar item free of charge unless upgrade is requested.

Item price/refund will depend on current condition.

6.UNCOLLECTED ITEMS

We have a 14 day no return policy.

If your item has been repaired or not and you were asked to collect it you now have 14 days to do so before your item will be disposed of.

This may include but not limited to :

-recycling

-reuse of parts

Please collect your items within specified time to avoid any issues.

(in some cases we may extend this period but only if we reach agreement prior to the 14 days expiring it may not be possible if the time has already expired)

7.PARKING

Since the business is located in a domestic setting we are asking all of our customers to respect our neighbours and park their vehicles on Cotteswold rd or elsewhere but we are asking for CARS/VANS to NOT be driven into Withy Mews and if they are to not block any drives or cars.

8.Fitting ONLY! / Labour Only = NO WARRANTY

Fitting only is a one time fitting service that needs to be paid for regardless if the parts are working or not. This is where you supply your own parts and we cannot guarantee if they do or do not work. If part will require to be fitted more than once payment will have to be adjusted to include this please bare that in mind.

9. RECEIPTS

Receipt will be provided to you at the end of repair or you will be asked if you wish to have one.

You can take picture of the receipt to keep it stored safely. In general on many occasions it will not be required. Please make sure that you retain it in case it will be needed for any warranty work as if it is required and you do not have it work maybe refused.

10. COMPLAINTS.

If you are unhappy with service provided or item purchased from us please do contact us at info@sebsrepairs.com to discuss the issue.

Please understand that we will require proof of purchase for any items or services.

We would recommend contacting us in writing as this will document the whole process.

We will do our best to amicably resolve the issue where possible.

Thank you.